SpinGranny Casino Official Terms and Conditions

Our Terms and Conditions serve as a transparent legal agreement between you, the player, and us, the SpinGranny Casino team. By creating an account and engaging with our services, you acknowledge that you have read, understood, and agreed to be bound by these rules. We designed this framework to ensure a secure, fair, and enjoyable gambling environment for every member of our community across Europe and beyond.

Eligibility and Account Registration Requirements

To open an account at our casino, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher. We strictly prohibit underage gambling and reserve the right to request proof of age at any stage. Our services are intended for residents of regions where online gambling is legally permitted, and it is your responsibility to ensure compliance with your local laws before registering.

When you join us, you agree to provide accurate and up-to-date personal information, including your full name, date of birth, and current residential address. We allow only one account per person, household, IP address, and device. If we discover multiple accounts linked to a single user, we may close those accounts and void any winnings associated with them. Security is our priority, and our verification team monitors registrations to prevent fraudulent activity from the start.

Identity Verification and KYC Procedures

We implement a rigorous Know Your Customer (KYC) process to maintain the highest security standards and comply with international Anti-Money Laundering (AML) regulations. This means we will ask you to provide digital copies of your identification documents, such as a passport or driver's license, and proof of address like a recent utility bill. We perform these checks to protect your funds and ensure that winnings are paid out to the rightful owner.

Verification typically occurs before your first withdrawal or when your cumulative transactions reach a certain threshold. If you provide false or misleading documentation, we reserve the right to suspend your account indefinitely. Our team handles your data with extreme care, following strict GDPR guidelines to ensure your privacy is never compromised while we validate your identity.

Bonus Terms and Wagering Requirements

At our casino, bonuses are designed to enhance your gameplay, but they come with specific rules to ensure fair use. Every promotion we offer, from welcome packages to weekly reloads, is subject to wagering requirements (playthrough). This means you must bet the bonus amount a specific number of times—for example, 35x—before you can withdraw any resulting winnings.

We categorize our bonuses into "sticky" and "non-sticky" types, and we always display the specific terms clearly under each offer. Note that different games contribute differently toward meeting these requirements; while most slots contribute 100%, table games like blackjack or roulette might contribute significantly less. We prohibit "bonus abuse," such as placing low-risk bets just to clear wagering or using software to manipulate outcomes. If we detect such patterns, we will void the bonus and any associated profits.

Deposit and Withdrawal Protocols

We provide a wide range of secure payment methods tailored for our European players, including Trustly, Sofort, MiFinity, Skrill, Neteller, and major credit cards like Visa and Mastercard. Deposits are usually processed instantly, allowing you to dive into the action without delay. We do not charge hidden fees for deposits, though your bank or payment provider might apply their own transaction costs.

Withdrawal requests are processed by our financial department within 24 to 48 hours, provided your account is fully verified. We aim for maximum speed, especially for players using e-wallets or instant banking solutions like Revolut. Please be aware of our daily and monthly withdrawal limits, which are scaled based on your loyalty level. For your protection, we usually return funds via the same method you used for the deposit.

Fair Play and Prohibited Activities

We maintain a zero-tolerance policy toward any form of cheating, collusion, or criminal activity. Using automated bots, taking advantage of software glitches, or participating in "syndicate betting" is strictly forbidden at our casino. We utilize advanced fraud-detection tools to monitor gameplay and ensure that every spin and every hand is determined by a certified Random Number Generator (Generator (RNG)).

If our security team identifies suspicious betting patterns or evidence of "advantage play" that violates the spirit of fair gambling, we reserve the right to freeze the account pending a full investigation. We believe in a level playing field where luck and strategy are the only factors in winning. Integrity is the cornerstone of our relationship with you, and we expect the same level of honesty in return.

Responsible Gaming and Player Protection

We are committed to providing a safe environment and offer various tools to help you manage your gambling habits effectively. Within your account settings, you can set daily, weekly, or monthly deposit limits, loss limits, and session time reminders. We want our players to enjoy our games as a form of entertainment, not as a way to solve financial problems.

If you feel that your gambling is becoming a concern, we offer self-exclusion options ranging from a temporary "cool-off" period to permanent account closure. We also provide links to professional organizations like GamCare and Gambling Therapy for those who need additional support. Our support team is trained to recognize signs of problem gambling and is available 24/7 to assist you in implementing these protective measures.

Frequently Asked Questions

Can I change my account currency after registration?

No, we typically lock the currency chosen during the initial registration to maintain consistency with our payment processing systems. If you have a critical need to change it, please contact our support team, and we will review your request on a case-by-case basis, though it may require closing the current account and opening a new one.

What happens if I lose my internet connection during a game?

Our system is built to protect your bets. If you lose connection during a spin on a slot, the round will finish on our server, and any winnings will be automatically added to your balance. For live dealer games or multi-stage rounds, the game will usually pause or settle based on the last recorded action to ensure you don't lose your stake due to technical issues.

Why was my withdrawal request declined?

The most common reasons for a declined withdrawal include unfulfilled wagering requirements on an active bonus, a lack of completed KYC verification, or attempting to withdraw to a payment method that wasn't used for the deposit. We recommend checking your email for a notification from our finance team, which will explain the specific reason and the steps needed to resolve it.

Are there any countries where playing at SpinGranny is forbidden?

Yes, we do not accept players from certain restricted jurisdictions where online gambling is prohibited by law or where we do not hold a local license. This includes countries like the USA, UK (unless specified), and several others. You can find the full list of restricted territories in the "Prohibited Jurisdictions" section of our detailed terms.